e8n2 Posted June 20, 2013 Share Posted June 20, 2013 This may be a long shot, but does anyone know how to create a new account with Stoppel Hobbies? I have tried several times to order some decals from them using different browsers and it all ends up being the same. Without an account, the order can not be placed. I have searched the site and sent them several e-mails asking how to create a new account, and have yet to receive an answer. Thanks, Dave Link to comment Share on other sites More sharing options...
Steve Collins Posted June 20, 2013 Share Posted June 20, 2013 According to their website: "When you enter your first order here at the new webshop, you therefore have to re-enter your user information and come up with a password, by filling out the personal information form." Appears that you do it as you order. Steve Link to comment Share on other sites More sharing options...
Charles Dykas Posted June 21, 2013 Share Posted June 21, 2013 Didn't work for me either, it's a constant run around. Link to comment Share on other sites More sharing options...
e8n2 Posted June 21, 2013 Author Share Posted June 21, 2013 According to their website: "When you enter your first order here at the new webshop, you therefore have to re-enter your user information and come up with a password, by filling out the personal information form." Appears that you do it as you order. Steve Been there, done that. It always comes up with some unknown error and that is the end of the story. No new account created and no order placed. Link to comment Share on other sites More sharing options...
Dr Evil Posted June 21, 2013 Share Posted June 21, 2013 Gotta be honest, I can't remember how I created my account, but just logged into it now with no problems. They've always been very good when I've ordered in the past and answered queries straight away. Did you try using their contact link? - http://stoppel.dk/shop/cms-Mail_UK.html. If a few people have had problems creating accounts recently then maybe there's just a problem with that part of the site? Link to comment Share on other sites More sharing options...
Martian Posted June 21, 2013 Share Posted June 21, 2013 Gotta be honest, I can't remember how I created my account, but just logged into it now with no problems. They've always been very good when I've ordered in the past and answered queries straight away. Did you try using their contact link? - http://stoppel.dk/shop/cms-Mail_UK.html. If a few people have had problems creating accounts recently then maybe there's just a problem with that part of the site? I can only echo this. I just did a test run and everything was just fine. Martin Link to comment Share on other sites More sharing options...
e8n2 Posted June 22, 2013 Author Share Posted June 22, 2013 I can only echo this. I just did a test run and everything was just fine. Martin I have sent them e-mails through the e-mail link on the site, and copied the e-mail address into my regular e-mail client and have never received any reply. My main browser is Sea Monkey (souped up Netscape 4.7, made by same people as Firefox) and I have also tried through IE. Always comes up with some unknown error. No order able to be placed and no account able to be created. I have never had an account with them before. I've also tried it on at least two different computers with the same result. Later, Dave Link to comment Share on other sites More sharing options...
Martian Posted June 22, 2013 Share Posted June 22, 2013 I would suggest that it will back to old fashioned methods of writing to them or phoning them. I wouldn't worry too much about this as Denmark has a very high level of people who can speak English. Martin Link to comment Share on other sites More sharing options...
Blimpyboy Posted June 27, 2013 Share Posted June 27, 2013 I've tried all of the options mentioned above, including my last great hope, writing an email. No joy to anything. Very frustrating, I do so want some Danish Avro 504 decals. Link to comment Share on other sites More sharing options...
Flemming Posted June 28, 2013 Share Posted June 28, 2013 Hi Call Jakob Stoppel on +45 3888 3854 The shop is not really fluent in internetshopping, but try calling him. Flemming (From Denmark) Link to comment Share on other sites More sharing options...
RidgeRunner Posted January 23, 2017 Share Posted January 23, 2017 Did it today Link to comment Share on other sites More sharing options...
e8n2 Posted January 24, 2017 Author Share Posted January 24, 2017 14 hours ago, RidgeRunner said: Did it today Did you mention how it is impossible to create a new account on the site? I still try every so often to see if things have changed, and no luck. One of these days I may have to call but if I could create an account and order from the website, that would be much preferable. I don't like the idea of getting up at 4 in the morning to call Denmark. Later, Dave Link to comment Share on other sites More sharing options...
RidgeRunner Posted January 24, 2017 Share Posted January 24, 2017 Hi Dave, I'm not sure what the problem is. I ordered yesterday and accompanied that order with a question, which was answered by Jacob today. I then made a second order online. So far so good :). As far as setting up an account, your first order does that automatically for you. Good luck! Martin Link to comment Share on other sites More sharing options...
e8n2 Posted January 25, 2017 Author Share Posted January 25, 2017 And therein lies the rub. I cannot make a first order without having an account already set up first! I tried it again after I made my post last night, and it is the same old thing. A warning dialog box pops up with an exclamation point inside a yellow triangle and an OK button, but NOTHING to say what the problem was. It is all blank. I want to do several Danish subjects myself, but without being able to set up an account to make and complete an order, I just can't do it. At least, not on the web site. Later, Dave Link to comment Share on other sites More sharing options...
RidgeRunner Posted January 25, 2017 Share Posted January 25, 2017 Somewhere on the site it says that your account is set up by making an initial order. That's what I did. My second order used the account that was created by the first order. I have to admit that it took some perseverance. Martin Link to comment Share on other sites More sharing options...
e8n2 Posted January 26, 2017 Author Share Posted January 26, 2017 I've tried it about a dozen times or more, on multiple web browsers and multiple OSs. If is always the same thing. When I am ready to check out, it wants my user ID and password. I have tried entering information for what I would like to use as a user ID and password, but then that old bugaboo of an empty dialog box screaming who knows what because there is nothing there except OK. Pressing OK doesn't do a thing except clear the dialog box. Still no order submitted. Multiple e-mails sent with no replys at all. You would have thought by now that somebody would have pointed this out to Stoppel, but nothing changes and I've been trying for over 3 1/2 years now! Later, Dave Link to comment Share on other sites More sharing options...
Phantom726 Posted January 26, 2017 Share Posted January 26, 2017 Did you use www.stoppel.dk or www.stoppel-decals.dk? Two different sites but same owner. Link to comment Share on other sites More sharing options...
RidgeRunner Posted January 26, 2017 Share Posted January 26, 2017 Stoppel.dk Link to comment Share on other sites More sharing options...
RidgeRunner Posted January 26, 2017 Share Posted January 26, 2017 Sorry Dave but I don't know what is going wrong. As I said, I managed two orders and an email conversation with Jacob. i'm not sure what to say. Martin Link to comment Share on other sites More sharing options...
e8n2 Posted January 27, 2017 Author Share Posted January 27, 2017 Last night I tried to place an order again and got the exact same thing from before as seen here: I have deleted some of the information from the form for privacy purposes. I also just now checked to see it I am using Stoppel.dk or Stoppel-decals.dk. I am using Stoppel.dk. Hard to complete an order when you get this and nothing more. Later, Dave Link to comment Share on other sites More sharing options...
SleeperService Posted January 27, 2017 Share Posted January 27, 2017 Have you tried THIS? It worked for me last year. Be warned that the decal instructions are variable to say the least! You'll need your references to hand. On stoppel.dk Just a thought but did you click the 'Show without VAT' button next to the currency drop-down before adding to your basket? Some sites will freeze at a VAT-inclusive order destined outside the EU. Link to comment Share on other sites More sharing options...
RidgeRunner Posted January 27, 2017 Share Posted January 27, 2017 Hi Dave, Just proving it all works - I received my decals today (ordered earlier this week). Good luck. Persevere! M Link to comment Share on other sites More sharing options...
e8n2 Posted January 28, 2017 Author Share Posted January 28, 2017 20 hours ago, SleeperService said: Have you tried THIS? It worked for me last year. Be warned that the decal instructions are variable to say the least! You'll need your references to hand. On stoppel.dk Just a thought but did you click the 'Show without VAT' button next to the currency drop-down before adding to your basket? Some sites will freeze at a VAT-inclusive order destined outside the EU. I checked the Stoppel-decals.dk site at lunch time before heading to work. Don't like the idea of snail mail on something like this when it should be able to accomplish on-line. I always click on the show without VAT, but the results are all the same. A reply to your PM has been sent. Later, Dave Link to comment Share on other sites More sharing options...
tonywood Posted January 28, 2017 Share Posted January 28, 2017 I've just made a first time order from Stoppel, no problems encountered. Link to comment Share on other sites More sharing options...
e8n2 Posted January 29, 2017 Author Share Posted January 29, 2017 Probably has nothing to do with it, but everyone who has no problems setting up orders is from Europe, and I'm out here in the (former) colonies ;-). Note that this was going on long before the Trumpster. Later, Dave Link to comment Share on other sites More sharing options...
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