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Hi, I’m trying to find out where my parcel is that was sent 27 days ago (I received an email from Hannants confirming the 'dispatched' status) and should have been delivered within 5 days. My emails via orders@ and sales@, bar the first, aren’t answered. Furthermore, postal services don't have my address on record for the week in and weeks after which the parcel was supposedly sent, so I fear Hannants never sent it despite entering my order as dispatched in the system - something that can perhaps easily happen when an item is in high demand and needs to be sent within a short time span. EDIT: Case is solved. There was no trace of the package (Dutch post usually gives an internal tracking number to parcels, but still they couldn't locate it, and having worked there, knowing something about the inner workings of mail services, I became quite worried) but in the end this is all down to a couple of mistakes that have nothing to do with Hannants. Thanks to David Hannant for replying on this forum, much appreciated! Jay