IanR Posted May 11, 2011 Share Posted May 11, 2011 Hi Does anyone know who to contact for Hobbyboss replacement parts? Need some new Tornado Tailerons Thanks Ian Link to comment Share on other sites More sharing options...
A.C.Acikgoz Posted May 12, 2011 Share Posted May 12, 2011 they do not have any replacement service! I've e-mailed them more than ten times and they emailde back to me with hundred of questions like "why, where, how".. so I gave up! Link to comment Share on other sites More sharing options...
rs2man Posted May 12, 2011 Share Posted May 12, 2011 Have you tried contacting the importer ? I believe it's Creative Models in the UK . Never dealt with them , but it might be worth the price of a phone call . Link to comment Share on other sites More sharing options...
mrcooljules Posted May 12, 2011 Share Posted May 12, 2011 by UK law the shop that sold em you is responsable Link to comment Share on other sites More sharing options...
Creative Models Ltd Posted May 13, 2011 Share Posted May 13, 2011 Hi Ian Please call our office on 01354 760022 or email us at [email protected]. If we can have the kit number, part number, where you bought the kit and your address we will get a replacement part sent straight out to you. This applies to all the the ranges we carry. regards Stuart Creative Models Ltd www.creativemodels.co.uk 1 Link to comment Share on other sites More sharing options...
Mike Posted May 13, 2011 Share Posted May 13, 2011 There you go... thanks to Stuart for that interjection. Always good to see a company listening to its customers Link to comment Share on other sites More sharing options...
Julien Posted May 13, 2011 Share Posted May 13, 2011 by UK law the shop that sold em you is responsable Yes, but only if there is a problem with the kit. The orginal poster did not say whether there was a problem, or new ones were needed due to a modelling error? As mike said nice to see a company listening and replying. Julien Link to comment Share on other sites More sharing options...
mrcooljules Posted May 13, 2011 Share Posted May 13, 2011 Yes, but only if there is a problem with the kit.The orginal poster did not say whether there was a problem, or new ones were needed due to a modelling error? As mike said nice to see a company listening and replying. Julien true, i just took it that they were missing or damaged but yeah.. i have a missing piece from a airfrix 72nd brick, i asked airfix recently how much for the part, they send they would send it for free, but i said NO i want to pay for it......they wouldnt reply. even when i told them, i got the kit for a quid from a shop, as it was returned from a customer due to that part missing. i would feel cheeky getting the missing part from airfix for free Link to comment Share on other sites More sharing options...
IanR Posted May 18, 2011 Author Share Posted May 18, 2011 Hi IanPlease call our office on 01354 760022 or email us at [email protected]. If we can have the kit number, part number, where you bought the kit and your address we will get a replacement part sent straight out to you. This applies to all the the ranges we carry. regards Stuart Creative Models Ltd www.creativemodels.co.uk Just dropping a line to say did as you suggested and have recieved the replacement parts off you. Excellent service, many thanks and wouldn't hesitate to recommend you in the future. Thanks again Ian 1 Link to comment Share on other sites More sharing options...
Creative Models Ltd Posted May 19, 2011 Share Posted May 19, 2011 Glad we could be of service. Mike has kindly set up a new vendor forum for us here on Britmodeller so people can ask any questions directly and find out more about our coming new releases. regards Stuart Link to comment Share on other sites More sharing options...
PhantomBigStu Posted September 28, 2017 Share Posted September 28, 2017 are creative still the importer for HB? Just broke the canopy on my f5 tiger like a tit Link to comment Share on other sites More sharing options...
rs2man Posted September 28, 2017 Share Posted September 28, 2017 42 minutes ago, PhantomBigStu said: are creative still the importer for HB? Just broke the canopy on my f5 tiger like a tit As far as I know , they still are . Give them a ring or drop them an e-mail - their customer service is second to none & I'm sure they'll help if they can . 1 Link to comment Share on other sites More sharing options...
JPuente54 Posted September 28, 2017 Share Posted September 28, 2017 Ian, when I bought my HobbyBoss Seahawk FGA. 6 a couple of years ago; it was missing the clear parts frame. When I emailed; not much happened IIRC. I sent a letter(paper, envelope, stamp, that sort of thing) explaining the problem. A couple of weeks later, I received a parcel from Squadron Mail Order(I live in the USA). In it was a whole new kit of the aforementioned Seahawk(yes, it did have the clear parts frame; I checked)! I got the clear parts, and, more! Now I intend to see if the Falcon vac set of canopies for the FAA will fit the first one. I asked for the clears; I got a whole new kit. However, Creative Models, Inc. is definitely working for you in the UK. Sounds like a place to shop with confidence that they will make it right. Link to comment Share on other sites More sharing options...
Uncle Uncool Posted October 21, 2017 Share Posted October 21, 2017 On 13/05/2011 at 10:20 AM, Mike said: There you go... thanks to Stuart for that interjection. Always good to see a company listening to its customers Hi, Mike. Do you still happen to have the 1/48 Meteor Production resin sets you'd receive as sample we spoke about some years ago? Cheers, Unc2 Link to comment Share on other sites More sharing options...
Swede Posted December 31, 2018 Share Posted December 31, 2018 Has anyone ever brought up a way of keeping a database on which model companies do or do not care about customer service? I have now a problem of an entire sprue missing from a M26 Pershing kit. The twenty questions harassment I encountered with AFV Club Howitzer kit. the who, what, when,, where, and produce a receipt. Yeah, that's gonna work for a kit bought a year or so before at a model contest from a vendor that I cannot remember. Final outcome was, after 3 months. that I would have to pay shipping and a sum that I don't remember, for the parts! You know, maybe its just me, but it truly seems that as the kit prices rise, the service and ability to work with the mfg.'s, not even considering the hoops that have to be jumped through to make contact, has managed to lower in the same amount. Wouldn't it be wonderful, with the numbers of builders spread across the planet, that we would have the power to insist on a bit of service and caring about the customers? They just take it for granted that everyone has $50-$100 to blow on a kit that doesn't have all the parts, or is warped or broken in some way. Is it just me ??????? Link to comment Share on other sites More sharing options...
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