Special Hobby Contact details

[Pete J]

Hi, in 2014 there was a topic started concerning requesting replacement parts from Special Hobby, which I think all will agree is a long time ago so my question is:-

 

 Can anyone confirm if the contact and contact details for Special Hobby are still valid/current. I sent a email regarding a kit part via their site a few days ago and have not heard anything, will not bother them until Monday / Tuesday next week but  thought I would ask now rather than wait and find out the contact/contact link has changed.

 

Thanks in advance 

 

Pete J

[Pete J]

Ignore this request for information, Special Hobby seem to be as helpful as reported, appears I filled out the wrong contact form , having noticed this I completed the form for missing or damaged parts and within a couple of hours I had confirmation that Special Hobby had received my request and they would contact me when it had been processed, you cannot expect or get better than that as far as I am concerned, can think of one manufacturer  who could learn a  thing or two regarding customer support from companies in eastern Europe, my experience with Eduard and MAC Distribution has been wonderful and Special Hobby seem to have the same attitude.

[dr_gn]

On 10/21/2023 at 12:19 PM, Pete J said:

Ignore this request for information, Special Hobby seem to be as helpful as reported, appears I filled out the wrong contact form , having noticed this I completed the form for missing or damaged parts and within a couple of hours I had confirmation that Special Hobby had received my request and they would contact me when it had been processed, you cannot expect or get better than that as far as I am concerned, can think of one manufacturer  who could learn a  thing or two regarding customer support from companies in eastern Europe, my experience with Eduard and MAC Distribution has been wonderful and Special Hobby seem to have the same attitude.

I’ve also contacted them recently by FB Messenger and email (two addresses) and have had nothing but one automated response.

 

Just wondering where the spare parts form is?

 

Did you get your parts?

 

Thanks!

[Pete J]

Once I had filled out the correct form they were fantastic, part arrive well ahead of the estimated delivery time.

Got to Special hobby web site

Contact, scroll down to bottom and click on Claims, make sure you fill out the correct form 

 

OR

 

The emails I received came from this address

 

[email protected]>

 

Frome 

 

 

Ondrej Hajek
PR & Claims Manager