TIGER HOBBIESLIMITED Posted January 13, 2022 Share Posted January 13, 2022 Yesterday their was a System Error between the platform that controls our Website and Ebay listing resulting in three very expensive kits been sold very very cheap, £73.99 down to £23.99 Those who purchased these items will get them, but your user name has been blocked form further purchase on ebay ( not our website but ebay site) Link to comment Share on other sites More sharing options...
ckw Posted January 13, 2022 Share Posted January 13, 2022 Maybe I'm misunderstanding this, but it reads to me as if 3 ebay users are being punished for a system error on ebay. Yes they got a bargain, and perhaps should have realised something was wrong ... but such price drops are not that unusual. I've picked up a few expensive Japanese kits for a song on Amazon. Cheers Colin 1 Link to comment Share on other sites More sharing options...
TIGER HOBBIESLIMITED Posted January 13, 2022 Author Share Posted January 13, 2022 They are still getting their goods and can still buy from us just not on ebay Link to comment Share on other sites More sharing options...
ckw Posted January 13, 2022 Share Posted January 13, 2022 I get that, but don't understand why they are blocked on ebay. Is that an ebay decision? Cheers Colin Link to comment Share on other sites More sharing options...
TIGER HOBBIESLIMITED Posted January 13, 2022 Author Share Posted January 13, 2022 No it is mine and it stands Link to comment Share on other sites More sharing options...
bootneck Posted January 13, 2022 Share Posted January 13, 2022 I believe the question or thinking is, why is Tiger Hobbies punishing what appears to be innocent customers, and not eBay? Or is it being suggested that the customers plotted or caused the error? To ensure customer confidence perhaps a better explanation as to why the customers are being punished, Another question, if the Tiger Hobbies website or eBay has another similar error, and more customers buy during that error; are those cusomers also going to be punished for what sounds like a technical glitch between Tiger Hobbies and eBay? Mike Link to comment Share on other sites More sharing options...
TIGER HOBBIESLIMITED Posted January 13, 2022 Author Share Posted January 13, 2022 (edited) As I stated they can still purchase off our website just not ebay Plus as we stated we still honored the orders I could have canceled the orders and refunded we did not we issued the models. It was a mistake/error on our system, but they no doubt rubbed their hands with glee at the chance of what seemed a deal, without one sending a message and thats all it would have taken. They would have still got the models at the price thats not the problem. Once the first one contacted us to see if the price was real, we could have then sorted the error. Edited January 13, 2022 by TIGER HOBBIESLIMITED Link to comment Share on other sites More sharing options...
bootneck Posted January 13, 2022 Share Posted January 13, 2022 Don't you check, proofread what you put out on the web? It could have saved you all this trouble. It doesn't seem right that you are making these customers out to be grabbers, and not just people who thought these were genuine bargains. It is this element, of punishing what could be honest customers thinking they have a genuine bargain. that is of concern. Your mistake, they get sanctioned. Quite a few customers, and members on here, prefer to use eBay for their searches and purchases. Mike 2 Link to comment Share on other sites More sharing options...
TIGER HOBBIESLIMITED Posted January 13, 2022 Author Share Posted January 13, 2022 It was not on our site that was the correct price Look like we will have to disagree on this The customers got their models in the end Link to comment Share on other sites More sharing options...
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