xvtonker Posted December 19, 2021 Share Posted December 19, 2021 I've been trying to access Britmodeller on my other devices and have followed the correct process for requesting a password reset however, even though I correctly select the tiles and provide my email address I'm not receiving the password reset link. Can you please advise? Thanks XVTonker Link to comment Share on other sites More sharing options...
Julien Posted December 19, 2021 Share Posted December 19, 2021 Are you using your email as your user on these devices, your password must work for you to be logged in and posting Link to comment Share on other sites More sharing options...
xvtonker Posted December 20, 2021 Author Share Posted December 20, 2021 Yes I am, but I'm not receiving the reset link to my email address Link to comment Share on other sites More sharing options...
Greg B Posted December 21, 2021 Share Posted December 21, 2021 Probably being blocked at your email server end because muppets ask for notification emails and then instead of unsubscribing, mark them as spam. Enough times and it blacklists emails from BM. You are obviously still accessing it from one device. It would be easier to change the password on the device you are currently using and updating your others. Link to comment Share on other sites More sharing options...
xvtonker Posted December 22, 2021 Author Share Posted December 22, 2021 On 12/21/2021 at 8:17 AM, Greg B said: Probably being blocked at your email server end because muppets ask for notification emails and then instead of unsubscribing, mark them as spam. Enough times and it blacklists emails from BM. You are obviously still accessing it from one device. It would be easier to change the password on the device you are currently using and updating your others. I would if I could remember it 🤣 Link to comment Share on other sites More sharing options...
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