Jay Barfoot Posted November 11, 2021 Share Posted November 11, 2021 I live in Georgia, USA and I ordered several kits, a decal sheet and a couple of aftermarket items from Hannants. The order itself arrived just 9 days after I received the “dispatched” notice. That is OUTSTANDING in today’s supply-chain challenged world. Everything was neatly packed and arrived undamaged. I was thrilled as I always am whenever I deal with Hannants. However, when I inspected the contents of the actual model boxes, I discovered an issue with the KPM La-5F model kit I’d ordered. The sprue contents in it were incorrect. I’d received 2 of one sprue and none of another when I should have had 1 of each. I contacted Hannants via the “E-mail Us” tab on their website and explained my situation. The “E-mail Us” tab links to their sales dept. Lee, in their sales dept, immediately responded and forwarded my e-mail to customer services. There, Kim remedied the situation by dispatching a new kit to me while notifying me it had been sent. A tracking number was also provided. All this happened within 22hrs of me sending the initial e-mail. This just reaffirms my belief that Hannants is one of the premiere on-line vendors in the world. I’ve been dealing with them for decades and I’ve never had a bad experience. Outstanding job Hannants, especially lee and Kim. Keep up the good work. It’s very much appreciated. 2 Link to comment Share on other sites More sharing options...
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