Bert Posted August 10, 2021 Share Posted August 10, 2021 Has anyone had problems receiving replacement parts? I email from the Airfix website "spare parts" option, a replacement canopy part from their 1/72 B-25 kit. It's been over a month and still no reply or package. Any suggestions? Thank you. Link to comment Share on other sites More sharing options...
RAF4EVER Posted August 10, 2021 Share Posted August 10, 2021 Try this topic in Chat :Airfix help Link to comment Share on other sites More sharing options...
RobL Posted August 11, 2021 Share Posted August 11, 2021 Ring them up. But do bear in mind that you're in the US, Airfix are in the UK, and pandemic. We've had quite a few problems in the UK because of the ongoing pandemic that people just don't seem to appreciate. Link to comment Share on other sites More sharing options...
JPuente54 Posted August 12, 2021 Share Posted August 12, 2021 I had a good impression from Airfix. I bought both of their new Me-110 kits when they were released. One of the kits had no clear parts tree in it. I went to the Airfix site and, found their "Parts damaged/missing" section. I filled in the required information(scale, kit no., etc.) and clicked the "submit" button. About a week and a half-two weeks later I had a little cardboard box in my mailbox. The clear parts tree was in the box, no damage. I would have paid postage for it; but, it wasn't asked from them. I have to say that they did a good job. Link to comment Share on other sites More sharing options...
Black Knight Posted August 12, 2021 Share Posted August 12, 2021 1. afaik, the Airfix team are still mostly working remotely, they are only getting back into the office after the restrictions were lifted 2. Airfix itself has only about 10 staff. Only about 3 of these actually deal with all the enquiries 3. Ok, it was last year - I asked for a new body shell for the Aston Martin DB5. After about 8 weeks of nothing I suddenly received the car body in a wee box 2 Link to comment Share on other sites More sharing options...
Bert Posted August 13, 2021 Author Share Posted August 13, 2021 Thanks everybody for the info. I would have expected a least a reply to my email, if nothing else. Very disappointing. Quote Link to comment Share on other sites More sharing options...
Julien Posted August 20, 2021 Share Posted August 20, 2021 You posted the same question in two topics a day apart. Please keep to one thread one topic. Link to comment Share on other sites More sharing options...
Black Knight Posted September 10, 2021 Share Posted September 10, 2021 On August 28th (the Bank Hollibob weekend) I sent an email to Airfix Spares for a couple of parts for a kit They responded on August 31st It took another couple of days to get it sorted. It was my fault - I kept sending the wrong label info. Airfix emailed me on 7th September to tell me the parts had been posted and I received the parts on Thursday 9th. 2 Link to comment Share on other sites More sharing options...
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