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Some interesting comments here.

 

I had the usual emails/messages from Ebay saying that I must update my account or my ability to sell on Ebay will be hampered. This sounded like scare tactics to me, so I completely ignored it (they're not getting my banking details). 1st June has come and gone. My (only) two items for sale are still up, and they still have the 'payment by Paypal' still up. By the way, I don't think they can really drop Paypal as it's the main way to buy/sell. Also, the buyer/seller has a legal right to choose the way they wish to pay/be paid (don't qoute me on that with today's lack of consumer protection, etc.).

 

Secondly, I've now had an email from Ebay stating that they will put me on their God-awful Global Shipping Programme, but they will email me giving me the option to "opt-out". Hey Ebay, how's about assuming I won't be interested in your little scam (sorry, scheme) and just give me the option to 'opt-in'??!! Oh wait, that's how scams (oops, I mean schemes) work by forcing customers into doing something, if they remember a month from now, or maybe not even tell them at all (like what Amazon did).

 

Regarding this shipping programme, please don't use it. Google it if you don't know about this horrible, potentially fraudulent, scheme (sorry, scam). The customs charges seem to be a blanket 30-35% even on items that do not attract stuff like VAT (e.g., books), which vary from country to country (for example, VAT on a book to France from the UK [now a third country] is 5%. Ebay are charging 20%!!!). This is fraudulent, and needless to say, illegal. The 'extra' money 'collected' from you will not go to the HMRC (which would then be in receipt of illegally 'collected' money), but into the deep pockets of Ebay, and their third party partner Pitney Bowes. By the way, the package is unpacked at the latter company's facility and then repacked (badly), so they know exactly what you've sent.

 

Finally, I strongly urge everyone who has been 'messed around' by Ebay (where they think their country's law has been broken) to contact their local version of Trading Standards, HMRC (if relevant regarding customs charges), and your local MP (yes, I know. Some of us have an MP that doesn't actually work for us, but some do. They're also law makers, albeit some in the UK have taken to breaking it recently). If you don't contact them, they will know nothing about it and will not be able to investigate, and people like Trading Standards cannot bring charges. If enough people kick up a stink then things will start to happen. I know it's difficult to do if you've had the stuffing continually knocked out of you, but please try and fight. It's good for you and it's good for all of us.

Edited by Feisty Midget
Grammar. I'm OCD about it!
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15 hours ago, Circloy said:

Not so. The contract with RM is between the seller and RM. RM is legally entitled to, and will, dismiss out of hand any claim made by a third party (me).

That's not the way eBay see it though when it comes to making a claim through eBay against a Seller. As I have said, if there has been a delivery attempt then eBay will side with the sender. That's been my experience with them.

 

Duncan B 

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2 hours ago, Duncan B said:

That's not the way eBay see it though when it comes to making a claim through eBay against a Seller. As I have said, if there has been a delivery attempt then eBay will side with the sender. That's been my experience with them.

 

Duncan B 

Been there, seen it, done it, bought the T shirt.

I had a recent  dispute about non delivery.

Hermes (who else) claimed they had delivered the item and, left it at my front door. They produced a picture of the afore mentioned door.

Ebay was about to drop it  until I produced photos of my front door (which was a different colour to the courier delivery photo), complete with number and, name plate.

It was, needless to say not the address to which the courier allegedly delivered!.

It was worth pushing it. Dispute was promptly resolved in my favour and, I got a full refund. I never did find out what happened to the consignment though.

 

John

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22 hours ago, Beermonster1958 said:

Been there, seen it, done it, bought the T shirt.

I had a recent  dispute about non delivery.

Hermes (who else) claimed they had delivered the item and, left it at my front door. They produced a picture of the afore mentioned door.

Ebay was about to drop it  until I produced photos of my front door (which was a different colour to the courier delivery photo), complete with number and, name plate.

It was, needless to say not the address to which the courier allegedly delivered!.

It was worth pushing it. Dispute was promptly resolved in my favour and, I got a full refund. I never did find out what happened to the consignment though.

 

John

In that situation I would hope that eBay did decide in your favour. 

Circloy stated above he would make a claim, and as he had requested delivery to his work address not his home address he may well have a valid claim. However the point I was trying to make was that eBay will not favour the customer if they try to claim a refund for an item that a genuine delivery attempt to the correct address has been made. In my experience eBay have always upheld my counterclaim if there is proof that a delivery attempt has been made to the correct address. They stated that the Seller cannot be responsible for the customer not being available when the delivery attempt is made, it is up to the customer to collect their mail from the Sorting Office or arrange a redelivery date with the Sorting Office in that instance. I have never had a case where the customer has refused to collect from the Sorting Office after being notified that their parcel was unable to be delivered so can't say for sure which way eBay would go in that case but as a seller I would not be happy to issue a full refund if there were no good reasons other than the customer not having been in at the time the postie turned up. I think this is where eBay can be very frustrating for Sellers and Buyers, being a third party it does allow their system to be abused by those who have a mind to do that and therefore trust between the Customer and Seller is subject to those nagging doubts that the other party is "at it" when an issue develops. Maybe that just says more about me but I am always much happier to attempt to resolve problems directly rather than have to go through eBay but it's not always possible to do so.

 

On a different eBay issue I notice that they will be auto enrolling sellers in their Global Shipping as of 1st July. I opted out of this last year so it looks like I will have to opt out again!

 

Duncan B

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Tbh I stopped selling a couple of years ago - at least for low value models and items. Being self employed I am acutely aware time is money. Our post office or courier drop off points are 20 minutes away by car so say I sell a model for thirty pounds plus postage of what, four pounds? I have to buy wrapping materials, spend time wrapping and time on EBay  with listing and dealing with the sale etc. 
So time over an hour. Then factor in EBay selling fees. 
If instead I left the kit in the stash I’d still have a Thirty pound kit and then worked the hour instead??  
Doing the loss of opportunity cost analysis I can make a case that I am making a total loss on the whole Thirty pounds 

 

Having reread all the posts I think small scale private selling is bonkers. 
 

As a buyer I find I’ve looked for several items on EBay and got a feel for the prices. Then I’ve looked on line and bought it cheaper directly from a non EBay seller after checking prices through internet searches!  The latest purchase was the Haynes Supermarine S6b manual. Bought from The Tank Museum Shop on line. I saw another guy pay 10 pounds more at auction end on EBay for the same thing. Given my “savings” I picked up another book at the same time so a win all round for me and The Tank Museum and PayPal 

 

 

PS. I recently saw an EBay seller list several items from a well known aftermarket producer as Very Rare OOP. Odd I thought. Checked it. They are all current and cheaper directly from his website!  Thought to report it but didn’t as suspected it wouldn’t make any difference and couldn’t find a report this item/seller link anyway and lost interest 

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4 hours ago, Duncan B said:

Circloy stated above he would make a claim,

Having the Item in hand I wouldn't make a claim as that would be dishonest. What I actually said was:

 

On 10/06/2021 at 21:54, Circloy said:

I've taken it up with the seller this time. Next time I might just file a non-delivery claim.

 

However next time I may not have opportunity to visit the delivery office or, if the item was lost/stolen, then I will file the non-delivery claim.

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