Bullbasket Posted April 14, 2021 Share Posted April 14, 2021 Perhaps if the title was changed to read "Help and Support for Tech Problems only", in red letters, it might get some more notice taken of it. Failing that, if the wrong subject is requested, maybe a klaxon going off, accompanied by flashing red lights, and a boxing glove that comes out through the screen. John. 3 Link to comment Share on other sites More sharing options...
Mike Posted April 14, 2021 Share Posted April 14, 2021 Maybe this "Once you've looked at the FAQ forum, post here if you still need help. NOT for modelling related issues." isn't big enough? It's more likely a case of people not stopping for a moment to correctly orient themselves in the forum structure. This seems to be on the increase in general. 1 Link to comment Share on other sites More sharing options...
Bullbasket Posted April 14, 2021 Author Share Posted April 14, 2021 1 hour ago, Mike said: Maybe this "Once you've looked at the FAQ forum, post here if you still need help. NOT for modelling related issues." isn't big enough? It's more likely a case of people not stopping for a moment to correctly orient themselves in the forum structure. This seems to be on the increase in general. I think that if you are not familiar with the site, seeing the words "Help and Support", is as far as they go, as is FAQ's. It's immediately misinterpreted as somewhere to ask a modelling question. That's why I suggested that the whole thing be in red, so that it is included in the whole sentence. That way new members would (possibly) read the whole sentence and not just Help and Support. John. Link to comment Share on other sites More sharing options...
Adam Poultney Posted April 14, 2021 Share Posted April 14, 2021 Could you add the warning on the create thread page for the help and support section so it's visible while you write the post? 1 Link to comment Share on other sites More sharing options...
Mike Posted April 14, 2021 Share Posted April 14, 2021 1 minute ago, Bullbasket said: possibly ...and that, my dear fellow, is the crux of the issue I think everyone just needs to take a breath, slow down and read things before diving in. My old maths teacher used to say "more haste, less speed" whenever someone (usually me) would rush at answering something and make a mess of it 👨🏫 2 Link to comment Share on other sites More sharing options...
spruecutter96 Posted April 14, 2021 Share Posted April 14, 2021 1 hour ago, Bullbasket said: and a boxing glove that comes out through the screen Hey, I sat through ALL of Series 3 of Star Trek: Discovery. After that steaming pile of dross, the prospect of a boxing-glove coming out of the screen would seem like a blessed relief... Chris. 3 Link to comment Share on other sites More sharing options...
Mike Posted April 14, 2021 Share Posted April 14, 2021 2 minutes ago, Adam Poultney said: Could you add the warning on the create thread page for the help and support section so it's visible while you write the post? On my screen it's less than 6" away from the "strapline" text, which is now all in red. @Greg B (I think) even changed the name of the forum category in the hope of dissuading posts about modelling here, but it still doesn't seem to work. You can take a horse to water, but a pencil must be lead (graphite) 2 Link to comment Share on other sites More sharing options...
Bandsaw Steve Posted April 14, 2021 Share Posted April 14, 2021 Speaking of graphite, I was wondering... Is this the right place to ask for advice on the best way to use graphite for weathering my 1/48 scale Mk V Spitfire? Ducking and running as fast as possible now! 🏃♀️ 🤪 Sorry @Mike Sometimes I just cannot restrain myself. It’s not really my fault, I blame my personality. 10 Link to comment Share on other sites More sharing options...
Mike Posted April 14, 2021 Share Posted April 14, 2021 3 minutes ago, Bandsaw Steve said: Ducking and running as fast as possible now! 🏃♀️ 🤪 4 Link to comment Share on other sites More sharing options...
Bengalensis Posted April 14, 2021 Share Posted April 14, 2021 It would be good with an extra function in the forum software, that for this specific section would add an extra window to go through when creating a new topic, like "Are you sure you are creating your topic in the correct section bla bla bla", where you have to check a box and click once more before the topic is created. Perhaps it would at least catch some? 1 Link to comment Share on other sites More sharing options...
alt-92 Posted April 14, 2021 Share Posted April 14, 2021 1 hour ago, Bengalensis said: Perhaps it would at least catch some? Won't work. Maybe... MAYBE... Leaving out the word Help from the titles would (heh) help, but people gonna people. 1 Link to comment Share on other sites More sharing options...
ckw Posted April 14, 2021 Share Posted April 14, 2021 For what its worth I've worked in one form or another in online user support for 30+ years. If people need help, they will click on the first thing that says "Help" regardless of any caveats, underlining, colors etc. etc. All the see is the word "Help". The other thing I've learned is "punters don't scroll" they will only look at the options on the screen in front of them, and if they see anything that remotely fits their needs, they'll click on it. With that in mind, I think what I would do is remove the phrase "help and support". I also note that many of the help required is to due with image posting. So I would replace "help and support" with "Forum issues" and "Posting images" or something similar 8 hours ago, Mike said: It's more likely a case of people not stopping for a moment to correctly orient themselves in the forum structure. ... c'mon, this is a modelling forum - ignoring instructions is SOP 😀 4 Link to comment Share on other sites More sharing options...
dogsbody Posted April 14, 2021 Share Posted April 14, 2021 You have to put things that will fit in and be useful to the lowest common denominator Remember: K.I.S.S. Chris Link to comment Share on other sites More sharing options...
Greg B Posted April 15, 2021 Share Posted April 15, 2021 19 hours ago, Bullbasket said: Perhaps if the title was changed to read "Help and Support for Tech Problems only", in red letters, it might get some more notice taken of it. Failing that, if the wrong subject is requested, maybe a klaxon going off, accompanied by flashing red lights, and a boxing glove that comes out through the screen. John. Because if we mentioned tech support, we would get even more of the: My broadband is not fast, can you recommend a better ISP I am having a problem installing this update Which is the best Anti Virus to use All questions that have been asked here...... 1 2 Link to comment Share on other sites More sharing options...
Tom R Posted April 15, 2021 Share Posted April 15, 2021 15 minutes ago, Greg B said: All questions that have been asked here...... How do I wipe spit off my keyboard?😀 2 Link to comment Share on other sites More sharing options...
alt-92 Posted April 15, 2021 Share Posted April 15, 2021 10 minutes ago, Tom R said: How do I wipe spit off my keyboard?😀 ....is that a Help & support Q for the forum? Link to comment Share on other sites More sharing options...
Bullbasket Posted April 15, 2021 Author Share Posted April 15, 2021 1 hour ago, Greg B said: Because if we mentioned tech support, we would get even more of the: Maybe the word "Help" needs to be ditched from the headline, as that is probably what draws the wrong doers in, in the first place. Perhaps something along the lines of "Problems Navigating the Forum?" followed by "Not for Modelling Issues". John. Link to comment Share on other sites More sharing options...
stevehnz Posted April 15, 2021 Share Posted April 15, 2021 I've been thinking that an alert that appears when you click in the reply box along the lines of @Bengalensis suggestion "This is for site support only etc, check if you need to proceed" would weed many out along with 14 hours ago, ckw said: So I would replace "help and support" with "Forum issues" and "Posting images" or something similar Relabelling the section to have less appeal to those with challenged IQs would be a good move too. Just saying Steve. Link to comment Share on other sites More sharing options...
Test Valley Models Posted April 15, 2021 Share Posted April 15, 2021 There's no accounting for the EBKAC error that all forums suffer from 1 2 Link to comment Share on other sites More sharing options...
Bullbasket Posted April 15, 2021 Author Share Posted April 15, 2021 36 minutes ago, Test Valley Models said: There's no accounting for the EBKAC error that all forums suffer from Had to google that one. 1 Link to comment Share on other sites More sharing options...
RAF4EVER Posted April 15, 2021 Share Posted April 15, 2021 The same as seat to stick interface unit.😈😈 1 Link to comment Share on other sites More sharing options...
Mike Posted April 15, 2021 Share Posted April 15, 2021 The nut between keyboard and chair 1 1 Link to comment Share on other sites More sharing options...
Robert Posted April 15, 2021 Share Posted April 15, 2021 Having worked in IT and an helpdesk we had alot of PICNIC, see if you can work that one out. Regards Robert 1 Link to comment Share on other sites More sharing options...
Ed Russell Posted April 16, 2021 Share Posted April 16, 2021 12 hours ago, Robert said: PICNIC, You get it in labs too - Problem in chair, not in computer. Labs also have PICNIM - microscope or machine. ID-10-T error is also common! Link to comment Share on other sites More sharing options...
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