andyh59 Posted September 30, 2020 Share Posted September 30, 2020 Just started building the ICM 1/48 Heinkel He11H-3 and unfortunately a couple of the transparencies are cracked and need replacing. Has anyone had any experience of obtaining spare parts from ICM? Thanks in advance - Andy Link to comment Share on other sites More sharing options...
John Thompson Posted September 30, 2020 Share Posted September 30, 2020 It's been a while - maybe 10 years - so things could have changed, but I had to request replacement transparencies for a couple of ICM's 1/72 I-16 kits. The transaction took maybe 2 months and one or two reminder emails, but eventually I got what I wanted. Good luck; all I can suggest (especially now) is to be patient. John Link to comment Share on other sites More sharing options...
MACALAIN Posted September 30, 2020 Share Posted September 30, 2020 I had also receive some "lost" parts a few years ago, but it can take some times!!! Alain Link to comment Share on other sites More sharing options...
andyh59 Posted September 30, 2020 Author Share Posted September 30, 2020 Thanks for your input John & Alain, have got in touch with ICM requesting replacements. Looks like this project goes back on the shelf for a while!!!!!! Cheers Andy Link to comment Share on other sites More sharing options...
andyh59 Posted October 22, 2020 Author Share Posted October 22, 2020 Just a quick update and acknowledgement to ICM within 6 weeks of first emailing them, regarding the damaged transparent part in my He111H-3 kit , I received a complete sprue of the transparencies for this kit😄. Excellent after sales service. 3 Link to comment Share on other sites More sharing options...
MACALAIN Posted October 22, 2020 Share Posted October 22, 2020 14 minutes ago, andyh59 said: Just a quick update and acknowledgement to ICM within 6 weeks of first emailing them, regarding the damaged transparent part in my He111H-3 kit , I received a complete sprue of the transparencies for this kit😄. Excellent after sales service. Happy for you. Best regard Alain Link to comment Share on other sites More sharing options...
fubar57 Posted October 22, 2020 Share Posted October 22, 2020 Agree about ICM. Years ago I found that the right fuselage on a Spitfire was short-shot. Not expecting much after dealing with Tamiya and Revell, I sent ICM an email and a few weeks later received the fuselage part and the entire tree it was attached to Link to comment Share on other sites More sharing options...
RODH2 Posted October 22, 2020 Share Posted October 22, 2020 22 minutes ago, fubar57 said: Agree about ICM. Years ago I found that the right fuselage on a Spitfire was short-shot. Not expecting much after dealing with Tamiya and Revell, I sent ICM an email and a few weeks later received the fuselage part and the entire tree it was attached to I must say, I have had exemplary service from both Tamiya and Revell, when seeking parts. Tamiya's service is excellent, they do so much RC parts distribution so it's no effort for them doing sprue spares at a good price, and Revell /Monogram follow up with parts, even if it takes a bit longer, (I'm in Australia). Now, if anyone can tell me how to get parts from Trumpeter, that would be good!! 2 Link to comment Share on other sites More sharing options...
fubar57 Posted October 22, 2020 Share Posted October 22, 2020 I was dealing with them in the last century so it is possible that they improved their customer service. The problem I had was that they wanted to sell me the part but the shipping on top of that was almost the cost of the kit itself Link to comment Share on other sites More sharing options...
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