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Sharknose

Jadlam Racing Models

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Anyone struggled with orders from Jadlam using their website directly. They have been fine with things in stock previously, but the Mrs pre-ordered the Maiden Spitfire and its not turned up yet. She's phoned them and they couldn't have been less helpful. Saying it was dispatched last week and to wait next week then phone Royal Mail. Not what I'd expect. Anyone had any issues?

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I have never had any issues with them with any of my orders. Everything that was ordered I have received from them.

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17 hours ago, Sharknose said:

Anyone struggled with orders from Jadlam using their website directly. They have been fine with things in stock previously, but the Mrs pre-ordered the Maiden Spitfire and its not turned up yet. She's phoned them and they couldn't have been less helpful. Saying it was dispatched last week and to wait next week then phone Royal Mail. Not what I'd expect. Anyone had any issues?

As they are the sender they need to contact RM not you. 

 

This is one of the reasons I only buy off ebay from them as you are covered by e-bay and paypal.

 

Have heard of issues buying direct from their web store before.

 

Julien

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Also with ebay you get tracking info which is good.

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I’ve had no serious issues with them, but...  if you order something that’s not yet in stock, the status of your order changes to “shipped”, even if it hasn’t been...

best,

M.

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