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Gooney Fan

Kit on Backorder with Hannants

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Hello

 

I have had an ICM B-26 on back-order with Hannants for the past 2 months.

 

I've checked on the website and it seems to have disappeared  from my back-order list but I haven't received any notification of whether it has been despatched or do I have to order it again?

 

Have you any advice?

 

Gooney Fan

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Have you contacted Hannants?  Seems that makes more sense than posting here about it.  

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Hello Jordi

 

This is the first time that I've had anything on back order.

 

I just wanted opinions from somebody more experienced with the system before contacting them.

 

Sorry

 

Gooney Fan

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Hello

 

No trace of the back order with  Hannants

 

I will just have to re-order it.

 

Thanks for your help

 

Gooney Fan

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If I remember correctly, unless you have a payment card saved against your account, you cannot put anything on back order!

 

Could be wrong though (as I normally am, according to SWTSSBO:winkgrin:)

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3 hours ago, Tony C said:

If I remember correctly, unless you have a payment card saved against your account, you cannot put anything on back order!

 

Could be wrong though (as I normally am, according to SWTSSBO:winkgrin:)

No that isn't correct. To put stuff on backorder you do have to be logged into 'My Account' though. I now always use Paypal with them and still have a healthy  (or should that be unhealthy) number of items on backorder.

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Hello viscount 806x

 

My payment card is registered with Hannants but my order still fell off the system.

 

In future I will only put an order in when it's in stock and not rely on back-order

 

Gooney Fan

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The important question is "Why is this in Cold War"?  Moving it now :rolleyes:

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There was a recent email from Hannants about changes to the back order system, to do with credit/debit cards and PayPal (I think it was due to a change in the law).

Your problem might be due to this. Best to contact them.

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I have and have used Hannants for back order and even forthcoming orders, they usually send me a monthly email to remind me about stuff, but it never always happens? That can be hit or miss in my experience, perhaps its meant to be every otehr month reminder?

You need to sign up for that of course.

I like Hannants a lot, but I would not describe the site as user-friendly for the average or new modeller, site is not modern looking, just drop down lists ETC. It works though.

Not having a go at Hannants, valuable UK Model dealer to have around.

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