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cherry268

Faulty new machinery

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I have just had a chap come into our stores who noticed my home made V Bomber calendar. He said he used to be a electrician on Vulcans at Coningsby. We got talking about things and he told me he was at Brize Norton when the first VC10s arrived. They connected the ground unit or whatever it was called and it didn't work. " Your unit is faulty " was the opinion from someone.  Well this chap said after the fourth one was " faulty " and a few harsh words were said, investigations were made at some point and it was found that a " diode or something like that" was fitted the wrong way round on the VC10 and it worked with some units but not the ones at Brize. 

Interesting story and I wonder if anyone else has encountered similar problems with any new machinery. And also the supplier that is adamant their machine is perfect.

My story is one of a truck. One of our subcontactors bought a brand new Volvo F12 and trouble with the clutch and gearbox engagement after a short while. The Volvo agent was adamant there was nothing wrong with it and when it got worst said it was down to operator error. Luckily our subby was there when the clutch was taken out and they found that one of the clutch drive plates of which there was two was missing. We never could understand how it drove OK    

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We had a fiat punto years ago from brand new. After a week or so I noticed a few drops of oil on the drive under the car. As usual, I said I would get around to taking it in. After a couple of weeks I did, ad after having it for a day the dealer said they would need it back as there was a leak, but they hadn’t found it.

 

This went on for what must have been a couple of weeks, until I got seriously ticked off and told the sales director I expected it to b fixed by  a certain day or so would return the car and expect a full refund.

 

i suspect there was a element of “you wish” about him, but on the appointed day I turned up with both keys and the log book and said remember, if you don’t fix it, I will expect a full refund.

 

The service manager then smirked and said a man from fiat was there to look at it, and he was sure he would fix it.

 

about 3 hours later I received a call from the garage, asking me to pop in and collect the car. 

 

I was was a bit surprised, and walked down to the garage (only about a 20 minute walk away) where a somewhat sheepish service director took me into his office. The man from fiat had apparently gone. 

 

Apparently, he’d discovered after about 2 hours, that the car had been manufactured  .................

 

without a gasket between clutch housing using and engine block.

 

I received fulsome apologies ......

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3 hours ago, Whofan said:

 

 

I received fulsome apologies ......

 

And hopefully a new gasket as well.

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Ah.

 

The assumption that everyone will work it out!

 

yes indeed, a new gasket had been fitted. No more leaks!

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My dad had one of the first BMW 323i cars (the very pointy front type), back when buying foreign was unusual.  Very soon it’s automatic gearbox started playing up and couldn’t be fixed by the dealer.  Eventually dad was asked to bring the car in as a specialist was coming over from Germany to look at.  When he picked the car up later the dealer swore blind the gearbox had just been tweaked, however it was clear under the bonnet that this tweak involved fitting an entire brand new gearbox.  No charge as it was only an adjustment under warranty!

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When I worked for a large food retail supermarket,I had been assigned a month old Mercedes Actros 6 wheel artic unit.I did a couple of deliveries in Nottingham and one in Leicester.I was travelling back to the depot along the Narborough rd in Leicester when all engine power started to fade,and the truck nearly came to a standstill on this very busy road.Then engine power was restored until about half a mile further on when the same problem occurred,but there was no fault readings whatsoever on the ultra fancy,computerised dash board..Nearly came to a standstill again,but again the engine picked up power,car drivers behind me were starting to get impatient and the honking of a few horns became prevalent.This problem happened another two times,and then I was able to pull over to the side,not easy in a 40 foot artic.Rang the workshop at our depot who advised a drive slowly back to Hinckley,approx 12 miles and take vehicle straight round to garage.Managed to limp back to depot,dropped trailer off and took artic unit to garage.The next day the truck had been collected by Mercedes and taken to their premises in Coventry.It was analyised,but they reported nothing wrong,and it was duly returned to our depot.The following night it broke down again,it eventually ended up with a new engine management system after being taken back to Coventry a total of 3 times,and each time the computer stated that it was OK.

 

Dave,(now retired,and glad he's out of it all!)

 

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Not on quite the same scale or cost, but - living on a small semi-rural acreage and being a fair distance from the water main, we survive on rainwater delivered to the house by electric pump.

Recently, the old pump needed replacement, so we duly invested in a new one with, the dealer assured us "all the bells 'n' whistles, super reliable, you won't look back !" For a couple of months, it was fine, then started playing up. Water pressure was ok but the time it was taking to repressurise itself after use was getting longer and longer, like still running 10 minutes after filling a glass of water. As for flushing the loo or doing a load of washing........

After 3 service calls, where adjustment was made to [slightly] improve its function, with service call costs to match......I started to get the irrits and told them that the bells weren't ringing, the whistle had lost its pea and they could take the bloody thing away !

Yet another service call "Oh, that model !! We've had nothing but trouble with those !" resulted in a new and different pump which works perfectly, and at no cost and no service call.  Result !

Rog

 

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Posted (edited)
On 7/23/2019 at 6:05 PM, Whofan said:

We had a fiat punto years ago from brand new........

Ah yes the Punto my first and only new car. A 99 model. I only bought it because there was a good scrappage deal. After the first service I found a piece of rusted metal in the boot. No idea what it was. Thought it might be  something the mechanic threw in by mistake. But later when the exhaust fell off I realised it was a bracket holding the exhaust in place. Later it began to overheat and the rad needed topping up. Blown head gasket. After that it was lots of little things. Like banging my head off the rear view mirror and it fell off. 

Fiat is off my list. 

 

Back in '95. I won one of the first Sony PlayStations. I connected it all up excitedly but no picture. I tried again and again. No joy. But there was a helpline. I called and explained. He didn't say' Have you switched it on and off again?' No, he said rather wearingly, 'You need to push in the connector more'. I said I did. 'No' he said 'much more'. I practically hammered it in before it worked. It seems they were all like that. Such a simple mistake. 

 

Edited by noelh

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We had one of the first remodelled Volvo FH12s. After a couple of weeks we went to move on a Saturday morning to get the truck behind it. Dead as a dodo. Called Volvo out and they duly arrived with the laptop (as you do nowadays ). He connected it up and low and behold an error code came up. Referred  to his error code list and got...... "Unspecified fault". After a while he gave up and went. We'll be back was the last thing said. Within the hour a wrecker truck arrived and towed it away. We told, unofficially. that they replaced all the computers and electronic boxes on it.

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On 7/23/2019 at 6:05 PM, Whofan said:

We had a fiat punto years ago from brand new. After a week or so I noticed a few drops of oil on the drive under the car. As usual, I said I would get around to taking it in. After a couple of weeks I did, ad after having it for a day the dealer said they would need it back as there was a leak, but they hadn’t found it.

 

This went on for what must have been a couple of weeks, until I got seriously ticked off and told the sales director I expected it to b fixed by  a certain day or so would return the car and expect a full refund.

 

i suspect there was a element of “you wish” about him, but on the appointed day I turned up with both keys and the log book and said remember, if you don’t fix it, I will expect a full refund.

 

The service manager then smirked and said a man from fiat was there to look at it, and he was sure he would fix it.

 

about 3 hours later I received a call from the garage, asking me to pop in and collect the car. 

 

I was was a bit surprised, and walked down to the garage (only about a 20 minute walk away) where a somewhat sheepish service director took me into his office. The man from fiat had apparently gone. 

 

Apparently, he’d discovered after about 2 hours, that the car had been manufactured  .................

 

without a gasket between clutch housing using and engine block.

 

I received fulsome apologies ......

 

On 7/24/2019 at 11:33 PM, noelh said:

Ah yes the Punto my first and only new car. A 99 model. I only bought it because there was a good scrappage deal. After the first service I found a piece of rusted metal in the boot. No idea what it was. Thought it might be  something the mechanic threw in by mistake. But later when the exhaust fell off I realised it was a bracket holding the exhaust in place. Later it began to overheat and the rad needed topping up. Blown head gasket. After that it was lots of little things. Like banging my head off the rear view mirror and it fell off. 

Fiat is off my list. 

 

A couple of car purchases ago I was chatting to the salesman and he let on that he used to work for Fiat. He told me a story about a truckload of Puntos being delivered. When they drove the first one off the truck, the rear window fell out and smashed. It turns out a whole bunch were assembled with dodgy sealant/adhesive that wasn't holding the rear windows in properly. Not sure how they managed to get all the way from Turin without anyone noticing! I'm sure he mentioned another new car order for a customer where the door handles were painted on one side but not on the other! Still hasn't stopped me from buying two Pandas for the Mrs. Great fun little cars, even if you do get the odd alarming clunk from somewhere under the bonnet! :lol:

 

 

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