Tweener Posted June 30, 2018 Share Posted June 30, 2018 Recently bought the Revell boxing of the MPM P-70, sealed,only to discover tragedy has struck - sprue A didn't exist. I have no fuselage halves or a good part of the interior. In it's place came another sprue C. I contacted Revell customer service, America, and Germany, 3 times each. Not a single reply. What are my options? Should I try to contact MPM itself and hope and pray that there is something they can do? Thanks, Tweener. Link to comment Share on other sites More sharing options...
st george Posted June 30, 2018 Share Posted June 30, 2018 I used this service and was happy with the help I received. https://www.revell.com/support/parts-request.php Link to comment Share on other sites More sharing options...
Tweener Posted June 30, 2018 Author Share Posted June 30, 2018 28 minutes ago, st george said: I used this service and was happy with the help I received. https://www.revell.com/support/parts-request.php As I mentioned, I used both revell supports multiple times. Link to comment Share on other sites More sharing options...
RJP Posted June 30, 2018 Share Posted June 30, 2018 Do you have recourse to the vendor? You are aware that Revell in the US has gone belly? One suspects there is nobody home to answer. There has been much ballyhoo on the 'net but I haven't kept up with it. I think I'd just pony up for a second kit and chalk it up to experience. Link to comment Share on other sites More sharing options...
72modeler Posted June 30, 2018 Share Posted June 30, 2018 (edited) I would also suggest talking to the person/vendor you bought the kit from- possibly they could get a replacement kit or the missing sprue from their distributor. Mike Edited June 30, 2018 by 72modeler removed incorrect link Link to comment Share on other sites More sharing options...
Seahawk Posted June 30, 2018 Share Posted June 30, 2018 If you have tried Revell, both US and Germany, multiple times without success and consumer law does not entitle you to return the product to the retailer you bought it from, I would give MPM/Special Hobby a try. In my experience the Czechs still have old-fashioned ideas about customer service. Special Hobby are currently selling off the last of the basic A-20 boxings so you may get lucky. Good luck! Link to comment Share on other sites More sharing options...
Don McIntyre Posted July 1, 2018 Share Posted July 1, 2018 With the recent financial upheaval at Revell, I believe that the parts replacement service has been put on hold, that's probably why there's been no response to your queries. You may be out of luck. Link to comment Share on other sites More sharing options...
JOCKNEY Posted July 20, 2018 Share Posted July 20, 2018 Try Special Hobby, I have managed to get replacement canopies for Azur kits after the one I had, had badly yellowed. The service I have had from them has been first class. So much so that I popped a not on the good sellers board on here to tell people about them ! good luck, and let us know how you get on. cheers Pat Link to comment Share on other sites More sharing options...
Dervish Posted September 1, 2018 Share Posted September 1, 2018 Your contract was with the vendor so just take it back and request a refund or replacement as the goods are not fit for purpose. Link to comment Share on other sites More sharing options...
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