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Meteors

Anyone dealt with Takom customer service - if it even exists?

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Hey guys,

 

I wasn't really sure where to put this query, this looked like the best place.

 

I recently bought a Takom T-54-B Russian Medium Tank after being impressed with their King Tiger kit. After doing a bit of research I found some info that the lower hull had been incorrectly issued on this kit, and that Takom offered replacements. People also touted their customer service as being really good.

 

Great, I thought, I flick them an email and they can hopefully send me the right piece of kit. Sent an email to the address on their website. Nothing. Sent them a message on their facebook account. Nothing. Anyone had any joy dealing with this lot? It's really soured me on their kits now, I can't stand it when a company has zero customer service to speak of. Looks like they're about to make 'The List'.

 

Cheers,

 

Tom

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Tom, I'm suprised that nobody replied to you. I suppose that you must have found an alternative solution or given up by now, but I would have suggesting asking the retailer to help you.

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Well I've never dealt with Takom customer service but must exist as the new Spaag kit is missing tracks in some boxes

 

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