Jump to content

Poor service!


Recommended Posts

Having bought a few kits from Kingkit, I've always been happy with the prices & service.

Recently I bought a secondhand kit of Russian figures that was missing all the weapons. What really annoys me is that Kingkit didn't bother to respond to my email - not even an apology :(

I can't say that I'll be inclined to give you any of my business in the future, nor recommend you as I have done previously.

Patrick

Link to post
Share on other sites

Hi Patrick, I am very sorry about this - Please see the email I have sent you this morning outside of Britmodeller. I hope that this explains what went wrong and at least goes some way to putting things right.

We would never intentionally ignore a problem but I had managed to miss your email. A mistake on my part but I understand if that has lost your trust.

Andrew

  • Like 4
Link to post
Share on other sites

I,m sure it,ll be sorted Patrick,no way connected with King Kit but a long time customer and always found the service spot on I have a feeling the

E-mail link from the site is not great sometimes.

  • Like 1
Link to post
Share on other sites

Patrick, I understand this has been sorted, but anyone wanting to complain can always drop me a PM first if they can't get in touch.

Edited by Radleigh
Link to post
Share on other sites

Hi Patrick, I am very sorry about this - Please see the email I have sent you this morning outside of Britmodeller. I hope that this explains what went wrong and at least goes some way to putting things right.

We would never intentionally ignore a problem but I had managed to miss your email. A mistake on my part but I understand if that has lost your trust.

Andrew

Bought from this company before with no probs at all. I'm sure it was a genuine admin error or similar. Hope it gets sorted and no harm done.

Gary

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
×
×
  • Create New...