feoffee2 Posted April 8, 2014 Share Posted April 8, 2014 Are airfix now charging for spares? My friend said they did for him but does anyone else know Thanks Link to comment Share on other sites More sharing options...
Swamp Donkey Posted April 8, 2014 Share Posted April 8, 2014 Seems to vary - I have had a very nominal charge when it's been my fault, no charge if it's a kit problem Always have great service whatever the situation SD Link to comment Share on other sites More sharing options...
mhaselden Posted April 8, 2014 Share Posted April 8, 2014 Frankly, I can't blame Airfix. Over the years, they've probably given away hundreds of thousands of freebies to people who never actually bought a particular kit, they just wanted the part for something else. Paying a modest fee for a replacement part when I've horlicksed up a kit seems entirely reasonable to me. 4 Link to comment Share on other sites More sharing options...
chadders Posted April 8, 2014 Share Posted April 8, 2014 If it's a problem with the Kit, its free, but if you have broken/lost a part or you want spares for a conversion they charge about three quid for postage. They've been doing it for a couple of years. I think it was due to the actions of a few idiots who were ordering "spares" on a weekly basis trying to get all the parts for a particular kit instead of just buying the kit 1 Link to comment Share on other sites More sharing options...
chaddy Posted April 8, 2014 Share Posted April 8, 2014 On the few occasions when I've had to request a new part due damage in the box, it's always been free. Link to comment Share on other sites More sharing options...
PMG Offramp Posted April 8, 2014 Share Posted April 8, 2014 On 2 occasions I had to deal with Airfix regarding spare parts, free of charges for both the left fuselage half of my 1/72 Valiant (short shot) and the decal sheet of my 1/48 Javelin (my 11kg blacky cat chewed part of it). Very helpful and friendly team, Airfix already was a nice company 15-20 years ago when it came to spare parts but they're even better now that Hornby took in charge. Great communication, great subjects, great kits. Link to comment Share on other sites More sharing options...
invidia Posted April 8, 2014 Share Posted April 8, 2014 Had a broken part in my tiger moth kit, a quick e mail to them and the part was on the way. no charge and a very good service. Link to comment Share on other sites More sharing options...
Simon Cornes Posted April 8, 2014 Share Posted April 8, 2014 Airfix are incredibly helpful but the minimum charge seems to be around £3 and I think the most I have paid was around £7. You are only paying the postage, the parts are free but it pays to make sure that you get everything in your e-mail because, in my experience, if you send a second e-mail then you'll probably get charged for that as well - don't expect them to connect the two! I thik Airfix are busier than we imagine but they are still one of the best (if not 'the' best) companies to get spares from! Simon Link to comment Share on other sites More sharing options...
bootneck Posted April 8, 2014 Share Posted April 8, 2014 It is not just Airfix, and it is possibly due to a non-faulty item. As has already been stated, Airfix and the other companies do supply replacement parts free for faulty goods. I had a reason to contact Minicraft recently, because I had botched up a canopy and I requested a replacement. With shipping the part cost me 26 US dollars. It was my fault so I was prepared to pay for the part. cheers Mike Link to comment Share on other sites More sharing options...
bzn20 Posted April 8, 2014 Share Posted April 8, 2014 I never got charged on 2 or 3 occasions where 2 bits were missing and 1 damaged, which is in accordance with buying anything anywhere under sales of goods and services act. If you want a spare part for any other reason EG filling your "gash box" its fair to charge. I laughed at the cat and decal mishap. Can you imagine the litter tray next day with the "stuff" with Sqn flashes and roundels?!!! Link to comment Share on other sites More sharing options...
feoffee2 Posted April 8, 2014 Author Share Posted April 8, 2014 Ok thanks Link to comment Share on other sites More sharing options...
Rickpadwick1801 Posted April 8, 2014 Share Posted April 8, 2014 The one time I have had a problem with an airfix kit, I have not been charged for it as there was a problem with the kit. Link to comment Share on other sites More sharing options...
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