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Airfix charging for parts


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Seems to vary - I have had a very nominal charge when it's been my fault, no charge if it's a kit problem

Always have great service whatever the situation

SD

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Frankly, I can't blame Airfix. Over the years, they've probably given away hundreds of thousands of freebies to people who never actually bought a particular kit, they just wanted the part for something else. Paying a modest fee for a replacement part when I've horlicksed up a kit seems entirely reasonable to me.

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If it's a problem with the Kit, its free, but if you have broken/lost a part or you want spares for a conversion they charge about three quid for postage. They've been doing it for a couple of years. I think it was due to the actions of a few idiots who were ordering "spares" on a weekly basis trying to get all the parts for a particular kit instead of just buying the kit

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On the few occasions when I've had to request a new part due damage in the box, it's always been free.

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On 2 occasions I had to deal with Airfix regarding spare parts, free of charges for both the left fuselage half of my 1/72 Valiant (short shot) and the decal sheet of my 1/48 Javelin (my 11kg blacky cat chewed part of it). Very helpful and friendly team, Airfix already was a nice company 15-20 years ago when it came to spare parts but they're even better now that Hornby took in charge. Great communication, great subjects, great kits.

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Airfix are incredibly helpful but the minimum charge seems to be around £3 and I think the most I have paid was around £7. You are only paying the postage, the parts are free but it pays to make sure that you get everything in your e-mail because, in my experience, if you send a second e-mail then you'll probably get charged for that as well - don't expect them to connect the two! I thik Airfix are busier than we imagine but they are still one of the best (if not 'the' best) companies to get spares from!

Simon

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It is not just Airfix, and it is possibly due to a non-faulty item. As has already been stated, Airfix and the other companies do supply replacement parts free for faulty goods.

I had a reason to contact Minicraft recently, because I had botched up a canopy and I requested a replacement. With shipping the part cost me 26 US dollars. It was my fault so I was prepared to pay for the part.

cheers

Mike

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I never got charged on 2 or 3 occasions where 2 bits were missing and 1 damaged, which is in accordance with buying anything anywhere under sales of goods and services act. If you want a spare part for any other reason EG filling your "gash box" its fair to charge.

I laughed at the cat and decal mishap. Can you imagine the litter tray next day with the "stuff" with Sqn flashes and roundels?!!!

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