Dereknf Posted March 28, 2008 Share Posted March 28, 2008 In the Christmas Sales I picked up the Revell 1/144 A380 in the Emirates scheme for only £9.99. Bargain I thought. Got it home to discover a couple of parts missing from the box. Nothing important - only the two fuselage halves! I e-mailed Revell - twice- and eventually got a reply about 6 weeks later. Send the instructions, the barcode and cheque for £3 and they would send the bits. Great I thought. That was 7 weeks ago. Today I got everything returned with a letter saying that model is now discontinued and they don't have any spare parts. Brilliant. They advised me to return it to the store for exchange or refund. Easier said than done. Good advice though. Wish I had done that in the first place rather than deal with Revell. Interesting that the "First flight" kit still appears on the web-site. Don't Revell realize that it has the same fuselage? I now have an A380 kit I can only build as a flying wing. Be a long time before I buy another Revell kit again. Does anyone need some A380 bits? Wings, engine gear etc? Link to comment Share on other sites More sharing options...
Mike Posted March 28, 2008 Share Posted March 28, 2008 That's crappy luck & crappy service, isn't it? A pox on Revell's "customer service" Link to comment Share on other sites More sharing options...
richellis Posted March 29, 2008 Share Posted March 29, 2008 e-mail revell and say you have the first flight kit and need the 2 halfs. Somone on here will have a spare box for the bar-code! Link to comment Share on other sites More sharing options...
seanrgb Posted March 29, 2008 Share Posted March 29, 2008 Bad customer service ..I lost some bits on one of their kits once took ages to get a reply ... But take it back and get a refund ..or if you want to do the Emirates scheme ..I think Modelzone still stock these kits , but only as a 1st flight edition Link to comment Share on other sites More sharing options...
seanrgb Posted March 29, 2008 Share Posted March 29, 2008 OK they still have them in stock as Emirates A 380 Link to comment Share on other sites More sharing options...
tedtaylor Posted March 29, 2008 Share Posted March 29, 2008 In the Christmas Sales I picked up the Revell 1/144 A380 in the Emirates scheme for only £9.99. Bargain I thought. Got it home to discover a couple of parts missing from the box. Nothing important - only the two fuselage halves!I e-mailed Revell - twice- and eventually got a reply about 6 weeks later. Send the instructions, the barcode and cheque for £3 and they would send the bits. Great I thought. That was 7 weeks ago. Today I got everything returned with a letter saying that model is now discontinued and they don't have any spare parts. Brilliant. They advised me to return it to the store for exchange or refund. Easier said than done. Good advice though. Wish I had done that in the first place rather than deal with Revell. Interesting that the "First flight" kit still appears on the web-site. Don't Revell realize that it has the same fuselage? I now have an A380 kit I can only build as a flying wing. Be a long time before I buy another Revell kit again. Does anyone need some A380 bits? Wings, engine gear etc? Don't wish to appear hard to get on with but, returning it to the store is realy the first thing to do and the shop is bound by law to replace it or refund your money, if they don't see your local trading standards officer. BTW I recently spoke with Revell UK boss and he tells me they have changed the way they deal with problems like that to avoid upsetting customers. Ted Link to comment Share on other sites More sharing options...
Dereknf Posted March 29, 2008 Author Share Posted March 29, 2008 I'll write to them and tell them I would be willing, as a compromise, to accept the "first flight" fuselage. As gesture of good-will, they could have given a refund or a replacement. This is the first this has happened to me for many years and it has made me very grumpy. Maybe I'll just get one at £9.99 from Modelzone. Still cheaper than normal price. Maybe the wings might be missing from that one! Link to comment Share on other sites More sharing options...
Dereknf Posted March 29, 2008 Author Share Posted March 29, 2008 Don't wish to appear hard to get on with but, returning it to the store is realy the first thing to do and the shop is bound by law to replace it or refund your money, if they don't see your local trading standards officer. Returning it to the shop wasn't an easy option but I take your point. BTW I recently spoke with Revell UK boss and he tells me they have changed the way they deal with problems like that to avoid upsetting customers. It hasn't worked then. If they have changed the process I shudder to think what it was like before! I'll put it down to experience. Just a warning to anyone else who needs spares from Revell not to expect too much. Link to comment Share on other sites More sharing options...
F-32 Posted July 17, 2008 Share Posted July 17, 2008 Buy a new one from ModelZone, take out the parts you need and then take it back for store credit Thats a joke by the way.......................I'd never do that...................honestly Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now