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KLN

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About KLN

  • Birthday April 2

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  • Location
    Norfolk

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  1. Ordered Monday, just arrived in the post.
  2. As the June and July issues never materialised (if they even existed) the volume, for me is incomplete. Therefore I am not continuing with their publications. I too have ordered the first issue from Phoenix Publications. Like the idea of subscription options.
  3. Did get all four each month but from now on have reduced it to two.
  4. Got a PDF copy if it's any help Kev
  5. Begs the question did the June and July copies ever exist.
  6. Burnt their bridges as far as I'm concerned, not had any issues with SAM or MAI.
  7. Would need more than re-branding, a change of directors at least.
  8. They are well aware of what is being posted but not bothered as stated in a reply I received from Mark Hi Kevin, Thank you for your email. We were expecting a lot more copies to be delivered than arrived so we have no choice. We are aware of the what is posted on forums and as with all social media and forums it has a little no or effect on our business. Best regards Mark
  9. I ordered the Jun and Jul issues of MA & SAMi the day they appeared on the website, after over 2 months several excuses and no copies managed to get a full refund. In fact I have not heard of anybody actually receiving the aforementioned issues. Given the poor service and total disregard for customers I will not be purchasing these titles in future. To say I have no confidence in this company would be an understatement.
  10. Has anybody on this forum actually seen a physical copy of the June and July issues? Had my order refunded due to being out of stock despite ordering the day they appeared on the website. Due to not now having a complete volume I will no longer be continuing with them.
  11. As it appears even subscribers have not received copies does make you wonder if the issues actually exist outside the digital world.
  12. Refund received this morning, would have preferred the magazines I ordered. Due to the performance of MA over the past 12 months will not be purchasing any products in future.
  13. This is a copy of the email I received yesterday Monday, October 4, 2021, 10:58 am, Info <info@modelaircraftmag.com> wrote: Hi Kevin, Thank you for your email. I’m not sure why you have not been contacted to say that your order has been refunded due to stock shortage. We apologise for this and monies should be in your account in a couple of days. Best regards Sophie I must admit I wonder if the Jun/Jul copies ever existed as nobody on here seems to have received a copy
  14. It is the June/July issues that are in question as they are on the MA Publications to order since 29 July and members on this site have placed orders. But to date nobody seems to have received the elusive June/July issues.
  15. I would say unlikely to happen, I placed an order for the Jun/Jul issues of MA and SAMi on 29th July, the day they were listed on the website, since then have been given various excuses for non delivery. On 23 Sep was informed by a member of staff called Sophie in an email that they had received stock and would be sent out that week. With over a week having passed and no issues contacted them again, after 3 emails which went unanswered finally received an email, again from Sophie to be informed that they had run out of stock. When complained about the fact that this would have been amongst the first orders the reply from Mark was of the tone that he didn't care about customer dissatisfaction. I would advise to go for a refund.
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