Has anyone ever brought up a way of keeping a database on which model companies do or do not care about customer service? I have now a problem of an entire sprue missing from a M26 Pershing kit. The twenty questions harassment I encountered with AFV Club Howitzer kit. the who, what, when,, where, and produce a receipt. Yeah, that's gonna work for a kit bought a year or so before at a model contest from a vendor that I cannot remember. Final outcome was, after 3 months. that I would have to pay shipping and a sum that I don't remember, for the parts! You know, maybe its just me, but it truly seems that as the kit prices rise, the service and ability to work with the mfg.'s, not even considering the hoops that have to be jumped through to make contact, has managed to lower in the same amount. Wouldn't it be wonderful, with the numbers of builders spread across the planet, that we would have the power to insist on a bit of service and caring about the customers? They just take it for granted that everyone has $50-$100 to blow on a kit that doesn't have all the parts, or is warped or broken in some way. Is it just me ???????