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Airfix Replacement Parts Service


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#1 Mandrake

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Posted 15 August 2009 - 06:52 PM

Have just come home with the new Airfix 1/72 Spitfire PR Mk XIX and the canopy appears to have some excess moulding on it which looks rather tricky to remove.

Had great experience back in the day with the old airfix parts replacement serivce (fill in the in-box slip and off you go) but now Airfix is under Hornby management I'm unsure wether this service still exists and I can't find any reference to it on thier website. Has anyone had any recent experience of getting replacement parts from Airfix and if so can they please direct me as to the correct method of how to do so?

Many thanks,

Joe

#2 tornado64

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Posted 15 August 2009 - 07:01 PM

Have just come home with the new Airfix 1/72 Spitfire PR Mk XIX and the canopy appears to have some excess moulding on it which looks rather tricky to remove.

Had great experience back in the day with the old airfix parts replacement serivce (fill in the in-box slip and off you go) but now Airfix is under Hornby management I'm unsure wether this service still exists and I can't find any reference to it on thier website. Has anyone had any recent experience of getting replacement parts from Airfix and if so can they please direct me as to the correct method of how to do so?

Many thanks,

Joe


it still exists and still as good i send emails via their contact on the airfix website but there should also be a parts slip in the kit .

i have used the new hornby management twice now for parts and can't fault them , their customer care is seccond to none !!

#3 Doug Rogers

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Posted 15 August 2009 - 07:10 PM

I've used their link on the website recently too, and got the required parts with a compliment slip, something like a month later. :thumbsup2:

#4 Mandrake

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Posted 15 August 2009 - 07:41 PM

Thank you both

I've used their link on the website recently too, and got the required parts with a compliment slip, something like a month later. :thumbsup2:


Doug, do you mean this: http://www.airfix.co...-advice/spares/ ?

#5 tornado64

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Posted 15 August 2009 - 07:46 PM

Thank you both



Doug, do you mean this: http://www.airfix.co...-advice/spares/ ?



that is it !! although there should have also been details somewhere in the kit !!

#6 Steve N

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Posted 23 March 2010 - 06:00 AM

Can you get replacement parts if you lose one, and will Airfix ship them to this side of The Pond? I picked up the new Mk.IX over the weekend, and have already managed to misplace an upper wing. I was staying with a friend, and couldn't resist indulging in a bit of dry-fitting..I'm hoping the part is just lurking in the cushions of his couch.

SN