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Julien

RAM Models

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We have noticed some talk on the forum of not being able to contact RAM models, and of orders being taken but not dispatched. As RAM models had a trader forum here on Britmodeller we have attempted to contact them to ascertain if they were having any problems etc.

 

However to date we have not had any response from them and via PM or email. We have also noticed that they are no longer on facebook. As we have not been able to contact them their trader forum has been made inactive until they contact us. 

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If you are having problems getting products that you have paid for, or a refund of your money, you need to contact them directly using the telephone on their website, or via your local Trading Standards office.  If you are planning on purchasing from them, we would advise using a card or PayPal that you can get your money back in case of problems.

 

Please make any comments regarding your experiences with them here, rather than cluttering up the general forum, or by breaching the rules and using the Bad Traders forum.  That forum is for trades on Britmodeller onlyThanks :)

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It is interesting to note that there is no Geographical address, company registration number, VAT number etc displayed on their website as required by The Electronic Commerce (EC Directive) Regulations 2002. Only a mobile number is shown.

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The Mainly Military Modelling forum has/(had?) a good relationship with RAM Models, but even they haven't heard from Martin (the proprietor) since last December, but before that the firm was well thought of. I know some of

Martin's family had some serious health problems last year and ongoing, and that it caused a "wobble" in the firm (Martin posted there that it "made him take his eye off the ball"), so that might be a reason for the problems 

people are having with RAM, but it's no excuse . . .

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Well I for one hope that whatever is causing the problems is soon resolved because I have dealt with Martin in the past and have found him to be an excellent chap and his company have produced some very useful things in the short time they have been around. Yes Gaz, you are right but I hope that Martin is able to get in touch with his modelling friends again and to explain what has been happening so that we can understand his position. Of course, if he has accepted money for orders that have not then materialised then that needs sorting out as a matter of urgency

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I have raised this problem several times, in various threads. and like others, I have received no response from Martin. The website is still active, and his facebook account is still active - he was online just a couple of days ago. Martin may have had personal problems to contend with, but it takes little to respond to people with some explanation.

 

 

Still hoping to get hold of one of the VC10's

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