Nocoolname Posted March 16, 2017 Share Posted March 16, 2017 Hi Folks! Does anyone know if there's a contact email address for Zoukei Mura direct? I ordered the F-4J PE set via their Volks shop and the quality was below par compared to what I've bought before. The print registry appeared to be off on the overlay resulting in a dark red 'bleed' around the edges and a slight 'fuzzing'. I contacted Volks with pictures and they said they couldn't see a problem and besides they were made for them by Eduard so if I had a problem I should take it up with Eduard. I was pretty stunned by this response. Especially since I have purchased 40+ PE sets made by Eduard which have been excellent. As such I wanted to drop ZM a note, expressing my dissapointment. Any help would be appreciated. Cheers! Link to comment Share on other sites More sharing options...
Selwyn Posted March 17, 2017 Share Posted March 17, 2017 14 hours ago, Nocoolname said: Hi Folks! Does anyone know if there's a contact email address for Zoukei Mura direct? I ordered the F-4J PE set via their Volks shop and the quality was below par compared to what I've bought before. The print registry appeared to be off on the overlay resulting in a dark red 'bleed' around the edges and a slight 'fuzzing'. I contacted Volks with pictures and they said they couldn't see a problem and besides they were made for them by Eduard so if I had a problem I should take it up with Eduard. I was pretty stunned by this response. Especially since I have purchased 40+ PE sets made by Eduard which have been excellent. As such I wanted to drop ZM a note, expressing my dissapointment. Any help would be appreciated. Cheers! UK law states that if their is a problem with an item its the responsibility of the vendor not the manufacturer to replace the defective item. Selwyn 1 Link to comment Share on other sites More sharing options...
Dave Fleming Posted March 17, 2017 Share Posted March 17, 2017 (edited) He's bought from their store though (which I think is in Japan), so UK (or EU) law may not be approriate. Would have still thought his contract was with them though. Zoukei-mura SWS After Service Department mail：[email protected] Edited March 17, 2017 by Dave Fleming 1 Link to comment Share on other sites More sharing options...
Nocoolname Posted March 17, 2017 Author Share Posted March 17, 2017 Thanks Both! Legally its all a bit tricky because its web based, but I'm just going to return the part for a refund. Link to comment Share on other sites More sharing options...
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