Jump to content

If you're one of the gradually reducing number of folks that aren't currently receiving notifications to topics you've subscribed to, or PMs you're receiving, first check you've got the correct address in your profile, then drop in and post your experience in this thread, remembering to tell us your email provider's details, which is the part after the @ in your email address.

This site uses cookies! Learn More

This site uses cookies!

You can find a list of those cookies here: mysite.com/cookies

By continuing to use this site, you agree to allow us to store cookies on your computer. :)

Space Ranger

Problem with the Key Publishing Webstore

Recommended Posts

I'm having a problem making an on-line purchase from Key Publishing at the checkout/payment stage. I enter all the information from my credit card, but then repeatedly get this error message: "The value specified in field Expiry Date must be exactly 4 characters in length."  I'm using the pull-down menus to select the Expiry Date of my credit card, and the only possibilities are 2 digits for the month and 2 digits for the year, for a total of 4 digits! What is going on here?

 

It also asks for a "Start Date" for my credit card, but the cards issued by my bank carry no such date. They are activated by the card holder by telephone upon receipt. Could this be the source of the problem?

 

I've emailed Key Publishing but have yet to hear from them. I also emailed Pay360 by Capita about the problem, but they referred me to Key Publishing!

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now


×