Hi guys,
Just wanted to say that Special Hobby really positively surprised me with their customer service.
I bought their 1/72 Vampire FB52 - a nice little kit - and managed to break one of the small parts. I did inform them about it and just about 10 days later, I got a little carton box with the whole sprue on which that one part was on.
No bill no nothing, just a quick reaction to a request for help and over-delivering on expectations. Really a pleasant experience.
And some weeks before I was asking about their further plans with the Vampire series. Being Swiss, I am mainly interested in the Mk.1 and the Mk.6 with the Pinocchio nose. I got very quickly a reply, telling me that the Vampire Mk.1 - with Swiss markings - is in the pipeline and that a Swiss Mk.6 is something they seriously think about. And maybe we even gone see a 1/72 Venom from them. I am aware of this being a coincidence that what I asked for is being thought over anyway by them, but the quick replies from them, their listening to their customers and a pleasant communication with them are just another example of their great customer service.
No, I neither work for Special Hobby, nor own shares of them - I am just a happy customer :-).
Cheers,
Michael